Booking terms

Last updated: 4 November 2026

1. Who we are

Formentera Concierge is a brand of Formentera Natural, a tourist booking agency registered as Central de Reservas Turísticas no. CR-0043-F (Law 8/2012 on tourism of the Balearic Islands, BOIB no. 106; DRIAT no. 4589, 8 April 2013, Turismo de Formentera). Address: Calle Almadraba, 7, Port of La Savina, 07870 Formentera. Email: info@formenteraconcierge.com. Full details of the owner are in our Legal notice.

2. Our role

We manage your booking with the companies that provide each service (villa owners, hotels, boat companies, transfer and activity providers). We tell you the provider in every confirmation.

3. Prices

Prices are in euros and include VAT unless stated otherwise. Villa prices include bed linen, towels, water, electricity and arrival and departure cleaning; the Balearic tourist tax is paid separately. Prices marked “on request” are confirmed in your personal quote.

4. Booking and payment

Your booking is confirmed when you receive our confirmation email. Villas: a 50% deposit to confirm and the balance as indicated in the confirmation. Boats, hotels and other services: as indicated in each quote. Some services require a security deposit payable at destination.

5. Cancellations and changes

Each service has its own cancellation policy, shown in its quote and in your confirmation. Boat trips cancelled by the skipper for weather or safety reasons are refunded or moved to another date at no cost.

6. Requirements

Some services have a minimum age or other requirements (for example, a maximum number of guests in villas or on board). They are stated in each listing or quote and must be respected.

7. Right of withdrawal

Under article 103 l) of the Spanish consumer protection law (Real Decreto Legislativo 1/2007), the 14-day right of withdrawal does not apply to accommodation, vehicle or boat hire or leisure services booked for a specific date. The cancellation policy of each service applies instead.

8. Complaints

Write to info@formenteraconcierge.com. Complaint forms are available on request, and you may also contact the consumer services of the Government of the Balearic Islands.