ENESIT

Privacy policy

Last updated: 19 October 2026

This policy explains how we process the personal data of users of formenteraconcierge.com, in accordance with the EU General Data Protection Regulation (GDPR) and Spanish Organic Law 3/2018 (LOPDGDD).

1. Data controller

  • Formentera Natural, trading as Formentera Concierge · Central de Reservas Turísticas (Law 8/2012, Official Gazette of the Balearic Islands no. 106) · DRIAT no. 4589, 8 April 2013, Turismo Formentera · Central de Reservas no. CR-0043-F
  • Address: Calle Almadraba, 7, Port of La Savina, 07870 Formentera, Balearic Islands, Spain
  • Email: info@formenteraconcierge.com · Phone: +34 614 49 63 41

2. What data we collect

We only collect the data you give us when you contact us by email, phone, WhatsApp or through the website, or when you make a booking: name, email address, phone number, travel dates, number of guests and any other information you choose to share about your stay. When a booking is confirmed, we may also process billing and identification data required by law for tourist accommodation.

3. Purposes and legal basis

  • Answering your enquiries and preparing proposals: your consent and pre-contractual measures requested by you.
  • Managing bookings of villas, boats and services: performance of a contract.
  • Invoicing and compliance with tax and tourism regulations: legal obligation.
  • Sending information about our services, only if you have expressly agreed: your consent, which you can withdraw at any time.

4. How long we keep your data

Enquiry data is kept for as long as needed to answer your request and for up to one year afterwards. Booking and invoicing data is kept for the periods required by tax and commercial law. Marketing data is kept until you withdraw your consent.

5. Who we share your data with

We do not sell your data. We only share it when necessary to provide the services you request: with the owners or managers of the villas and boats you book, with providers of the concierge services you ask for, with our website hosting provider (Webempresa) and with public authorities when required by law.

If you contact us via WhatsApp, your messages are also processed by WhatsApp Ireland Ltd. (Meta), which may involve international data transfers covered by the safeguards provided for in the GDPR.

6. Your rights

You can exercise your rights of access, rectification, erasure, objection, restriction of processing and data portability, and withdraw your consent at any time, by writing to info@formenteraconcierge.com or to our postal address. If you believe your rights have not been respected, you can lodge a complaint with the Spanish Data Protection Agency (www.aepd.es).

7. Security

We apply appropriate technical and organisational measures to protect your personal data against loss, misuse or unauthorised access.